Terms of Service
Last updated July 3, 2026 · Hiltos LLC
Hiltos LLC (“Hiltos LLC,” “we,” “us,” or “our”) operates PaperReady — the PaperReady website at paperready.studio, the PaperReady web application, and the PaperReady Print Bridge desktop software (together, the “Service”). These Terms of Service (“Terms”) are a binding agreement between you (and, if you use the Service for an organization, that organization) and Hiltos LLC. By creating an account, installing the Print Bridge, or otherwise using the Service, you agree to these Terms. If you do not agree, do not use the Service.
1. Who may use the Service
You must be at least 16 years old and able to form a binding contract. If you use the Service on behalf of an organization, you represent that you are authorized to bind that organization, and “you” includes that organization.
2. Accounts
We use passwordless sign-in: you request a one-time link sent to your email address. You are responsible for the security of your email inbox and for all activity under your account and workspace. Notify us at support@paperready.studio if you suspect unauthorized access. One person or organization is responsible for each workspace and its billing.
3. The Service
PaperReady lets you print labels from your web browser or backend to label printers connected to a computer running the Print Bridge. The Print Bridge runs locally, binds to your computer’s loopback interface, and sends print jobs to your operating system’s print system. For ordinary (local) printing, the contents of your labels are transmitted directly from your browser to the Print Bridge on the same machine or network and are not sent to our servers. See our Privacy Policy for details.
4. Plans, trials, and billing
- Free and paid plans. The Service is offered on a free plan and on paid subscription plans (currently “Pro” and “Business”). Plan features and prices are described at paperready.studio/pricing and may change on a prospective basis.
- Trial. New workspaces may receive a time-limited trial of paid features. When the trial ends, the workspace reverts to the free plan unless you subscribe.
- Unlimited printing. We do not meter or charge per label on the Free, Pro, or Business end-user plans. Metered per-print charges apply only to the developer/cloud API, described in our Developer API Terms.
- Subscriptions. Paid plans are billed in advance on a recurring basis (monthly or annually) through our payment processor, Stripe. Subscriptions renew automatically until cancelled. You can cancel at any time from your billing portal; cancellation takes effect at the end of the current billing period.
- Taxes. Prices are exclusive of taxes. You are responsible for any applicable sales, use, VAT, or similar taxes.
- Refunds. Payments are non-refundable except where required by law. Because printing is never metered on end-user plans, you always retain full local printing on the free plan.
- Changes. We may change plan prices or features; we will give reasonable advance notice of a price increase affecting your active subscription, effective at your next renewal.
5. Your data
You retain all rights to the content you print and the data you provide. You grant us a limited license to host, process, and transmit that data only as needed to provide the Service. Where we process personal data on your behalf as part of the Service (for example, recipient details sent through the cloud API), our Data Processing Addendum applies. We keep account and job-history metadata as described in the Privacy Policy.
6. Acceptable use
Your use of the Service is subject to our Acceptable Use Policy. Among other things, you may not use the Service to produce fraudulent, counterfeit, or unlawful labels, to infringe others’ rights, or to interfere with the Service. We may suspend or terminate access for violations.
7. Software license
The Print Bridge desktop software is licensed, not sold, under our Print Bridge License (EULA). The website and web application are protected by intellectual-property laws; we grant you a limited, revocable, non-exclusive right to use them to access the Service.
8. Third-party services
The Service relies on third parties (for example, payment, email delivery, hosting, and content delivery). Your use may also involve printer manufacturers’ drivers and your operating system. We are not responsible for third-party services or hardware, and your use of them may be subject to their own terms.
9. Feedback
If you send us feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free license to use them without restriction or obligation to you.
10. Disclaimers
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT ANY PARTICULAR LABEL WILL PRINT CORRECTLY ON YOUR HARDWARE. YOU ARE RESPONSIBLE FOR VERIFYING THAT PRINTED OUTPUT (INCLUDING SHIPPING LABELS, ADDRESSES, AND BARCODES) IS CORRECT BEFORE USE.
11. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, HILTOS LLC AND ITS OWNERS AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, OR FOR LOST PROFITS, REVENUES, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) US $100. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.
12. Indemnification
You will defend, indemnify, and hold harmless Hiltos LLC from claims, damages, and expenses (including reasonable legal fees) arising from your content, your use of the Service, or your violation of these Terms or of law or third-party rights.
13. Term and termination
These Terms apply while you use the Service. You may stop using the Service at any time. We may suspend or terminate your access if you breach these Terms, if required by law, or to protect the Service or other users. On termination, your right to use the Service ends; sections that by their nature should survive (including 5, and 9–15) will survive.
14. Changes to these Terms
We may update these Terms. If we make material changes, we will provide reasonable notice (for example, by email or an in-app notice). Changes take effect when posted or on the stated effective date; continued use after that means you accept the updated Terms.
15. Governing law and disputes
These Terms are governed by the laws of the State of Michigan, USA, without regard to conflict-of-laws rules. Subject to the arbitration provision below, the state and federal courts located in Michigan will have exclusive jurisdiction, and you consent to venue there.
Informal resolution. Before filing a claim, you agree to try to resolve the dispute informally by contacting support@paperready.studio; we will try to do the same.
Arbitration and class-action waiver. Except for claims that qualify for small-claims court and claims for injunctive relief regarding intellectual property, any dispute arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration administered under the rules of a recognized arbitration provider, seated in Michigan. You and Hiltos LLC waive any right to a jury trial and to participate in a class or representative action. You may opt out of this arbitration provision by emailing support@paperready.studio within 30 days of first accepting these Terms.
16. Miscellaneous
These Terms, together with the policies referenced in them, are the entire agreement between you and Hiltos LLC regarding the Service. If any provision is unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. We are not liable for delays or failures caused by events beyond our reasonable control. Notices to you may be sent to your account email; notices to us go to support@paperready.studio.
Contact
Hiltos LLC, 11108 S 34th St, Vicksburg, MI 49097 — support@paperready.studio.
More policies: Privacy Policy · Cookie Policy · Print Bridge License · Acceptable Use Policy · Data Processing Addendum · Subprocessors · Developer API Terms